Lead Guest Experience & Service Design

Craven Cottage CC · mpumalanga, kwazulu natal, South-Africa

Location
mpumalanga
Job Type
Full-time
Posted
June 29, 2026

Job Description

A luxury hospitality lodge seeks a leader to ensure guests feel cared for throughout their journey. Responsibilities include overseeing the guest experience, leading and training teams, and engaging with guest feedback to enhance satisfaction. The ideal candidate has significant experience in high-end hospitality, strong emotional intelligence, and exceptional communication skills. This role emphasizes creating memorable moments and maintaining service standards while driving business success.
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