Lead Incident Manager

The Lead Incident Manager will be responsible for ensuring smooth operations in incident and service management processes. The role includes monitoring incoming channels, responding according to established Working Instructions, effectively managing and coordinating disruptions, and ensuring high-quality incident handling. A key focus will be on leading and moderating taskforce calls, ensuring clear management communication, and continuously improving the performance of internal IT processes.

The position requires close collaboration with the Cockpit-IT team and other involved teams, particularly in the alignment of Jira stories, SharePoint content, and cross-team processes.

Key Activities

• Channel Monitoring: Supervise incoming entry channels and ensure timely and process-driven responses according to defined Working Instruction.
• Incident Management: Review ServiceNow incidents, maintain high-quality standards, and initiate alignment and resol...