Lead IT Expert Operational Excellence (M/F/D)

Time Type:

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The role:

The Lead IT Expert Operational Excellence is responsible for driving service performance across Contract Logistics IT, with a strong focus on incident management, SLA adherence, and continuous service improvement. The role ensures that incident resolution performance, incident volume control, and corrective actions are actively managed and improved, while fostering cross-functional collaboration and process optimization. The Lead IT Expert Operational Excellence acts as a central driver of operational excellence, ensuring that IT services meet agreed performance targets and continuously improve in quality, stability, and efficiency.

Your responsibilities: