Location
New York
Job Type
Contract
Posted
June 25, 2026
Job Description
Lead Knowledge StrategistDescription:As a Community Support Lead Knowledge Strategist, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our CS ambassadors. You will work on large projects, often involving multiple Knowledge Editors, to ensure the ambassadors have accurate and current information that’s easy to find. You will work with cross-functional partners, Knowledge Editors and Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. Duties:You are responsible for translating information into clear, easy to understand content across internal knowledge bases in line with tone and voice standards Content types you create and maintain include internal solution articles, Community Support standard responses, and call scripts. You independently manage and oversee complex content and knowledge management tasks and Lead ...