Lead logistics Customer Experience and Operations Specialist

• Responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience.
• The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support.
• The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment.

Key responsibilities

Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.

Support 3PL and 4PL operational workflows including vendor coordination, customer updates, visibility reporting and operational follow-ups.

Support DCM-related activities including container visibility, destination milestone monitoring, demurrag...