Lead Long Term Disability Claims Specialist

**Description and Requirements**

**The Team You Will Join**
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
**The Opportunity**
The Lead LTD Claims Specialist is responsible for independently managing the most complex long‑term disability (LTD) claims in alignment with plan provisions, regulatory requirements, and service standards across the Long‑Term Disability function in the United States. This role is critical to MetLife’s purpose...