Job Description
Job Title: Lead Management Specialist
Reports to: Lead Management Team Lead
The Lead Management Specialist serves as the primary point of contact for all inbound inquiries received via digital channels (web forms, web chat) and phone. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well‑defined, sales‑ready opportunities.
This position partners closely with Application Engineering, Inside and Outside Sales and cross‑functional teams to ensure high‑quality lead handling, adherence to service‑level agreements, and a best‑in‑class customer experience. The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths.
Responsibilities- Inbound Lead Response & Qualification
- Respond to all inbound inquiries within established SLAs
- Conduct structured di...