Location
kuala lumpur
Job Type
Full-time
Posted
June 24, 2026
Job Description
- Lead and manage customer digital platforms including portals, mobile apps and digital engagement ecosystems.
- Drive customer experience (CX), self-service capabilities, personalization, digital adoption, and operational improvements across digital channels.
- Identify and implement AI, analytics, automation, API, and emerging technology opportunities to enhance customer engagement and business outcomes.
- Develop and execute digital product roadmaps, governance, delivery tracking, and performance monitoring initiatives.
- Collaborate with stakeholders across business, distribution, marketing, operations, IT, data, compliance, and external partners to align digital initiatives with organizational objectives.
- Manage project delivery activities including planning, execution, risk management, quality assurance, SIT/UAT, deployment, and operational readiness.
- Analyze customer behavior, market trends, competitor landscape, and ...
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