Lead, Production Support Engineer

Overview

We are seeking an experienced System Reliability Engineer (SRE) for Production to manage the reliability, security, and performance of mission-critical banking applications in a 24x7 production environment. The role includes L3 production support, complex defect analysis and code fixes, proactive vulnerability remediation, and cybersecurity risk management. The candidate will act as the final escalation point for critical incidents, ensuring high availability of Banking application systems while maintaining strict compliance with banking regulatory and security standards. This role demands strong technical expertise, ownership mindset, and the ability to operate effectively in high-pressure financial environments.

Key Responsibilities

• Act as L3 escalation point for critical production incidents (P4 and above).
• Perform deep root cause analysis of complex application and integration issues.
• Deliver permanent defect fixe...