Lead ServiceNow CMDB Specialist Montreal

Join ServiceNow as a Lead CMDB Specialist in Montreal, Canada. Oversee CMDB strategy, enhance data quality, and achieve service mapping excellence.
This role requires 7–12 years of experience in ITOM and CMDB management, leading a team focused on effective CI classification and reconciliation. Your primary responsibilities will involve defining a service-aware AIOps model and ensuring that the CMDB supports operational effectiveness through governance and quality measures.
Key Responsibilities:
• Define and execute a multi-phase CMDB roadmap
• Architect the Common Service Data Model (CSDM) effectively
• Prioritize CI lifecycle governance and remediation activities
• Conduct regular reviews of team outputs and deliverables
• Represent CMDB operations in CAB meetings
Requirements:
• Hands-on ServiceNow CMDB and Discovery experience
• Knowledge of ITIL processes and CI classification
• Proven experience in leading ServiceNow teams
• Skilled in ServiceNo...