Lead Specialist, Customer Care, APAC HNC

Job title – Lead Specialist, Customer Care, APAC HNC

Location – Singapore

As a Lead Specialist, Customer Care, APAC, HNC, you will act as the primary point of contact between dsm-firmenich supply locations and customers in the region. You will facilitate the fulfilment of dsm-firmenich products within the Asia Pacific region to ensure prompt order delivery. This role owns the Order-to-Cash (OTC) process and ensures an efficient customer service level, enhancing the overall customer experience. You will also proactively identify and address gaps in processes and systems to drive continuous improvement.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

• Order management (both commercial and sample orders) and Shipping Coordination: Validate PO from customers, ensure timely & accurate entry of customers’ or...