Location
Halifax
Job Type
Full-time
Posted
June 03, 2026
Job Description
We’re looking for a Learning & Documentation Specialist who will design, develop and deliver effective learning experiences that build capability across our Vitality Concierge and Digital Desk teams. You’ll apply adult-learning principles and modern instructional design to help our people master digital tools, elevate customer experience, and drive operational excellence.
A core part of this role is owning the creation, maintenance, and continuous improvement of operational procedures and documentation. You’ll ensure teams have accurate, accessible, and up to date guidance that supports consistency, confidence, and performance in a fast evolving environment.
This role is a key contributor to the learning strategy within Insurance Operations and plays a visible part in enabling performance at scale.
**Position Responsibilities:**
**Instructional Design & Content Development**
+ Design blended learning (eLearning, microlearning, video, simulat...
A core part of this role is owning the creation, maintenance, and continuous improvement of operational procedures and documentation. You’ll ensure teams have accurate, accessible, and up to date guidance that supports consistency, confidence, and performance in a fast evolving environment.
This role is a key contributor to the learning strategy within Insurance Operations and plays a visible part in enabling performance at scale.
**Position Responsibilities:**
**Instructional Design & Content Development**
+ Design blended learning (eLearning, microlearning, video, simulat...
Ready to Apply?
Submit your application for Learning & Documentation Specialist at Manulife
Apply Now