Learning Operations Team Leader

Role: People Operations – Learning Operations – Team Leader

Job Description:

The People Operations Team Lead is responsible for leading, managing, and optimizing offshore PeoplenOperations delivery across Learning Operations and People Direct services. The role ensures consistent,
compliant, and high‑quality service delivery aligned to agreed SLAs, governance standards, and client expectations, while providing strong day‑to‑day leadership, coaching, and performance management for
the offshore team. This role acts as the primary offshore escalation point, drives operational discipline,continuous improvement, and supports effective collaboration with onshore stakeholders

Key Responsibilities:

• Lead, coach, and manage People Operations Specialists across Learning Operations and People Direct services.