Level 2 Field Technician - Workplace Technology Solutions

The Level 2 Field Technician is responsible for providing onsite technical support for AV, end‑user computing devices, workplace technologies, and IT infrastructure. This role serves as an escalation point for Level 1 support, ensuring timely resolution of incidents, service requests, and technical issues while delivering excellent customer service to internal stakeholders and business users.

• Provide Level 2 technical support for hardware, software, and workplace technology issues.
• Diagnose and troubleshoot incidents.
• Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
• Perform installation, configuration, maintenance, and replacement of IT equipment.
• Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
• Support meeting room and AV technolo...