Level 3 IT Support Technician

Job Description
The Level 3 IT Support Technician will serve as the single point of contact and primary IT resource for a manufacturing site, providing hands-on, “boots on the ground” support across two buildings. This individual will support approximately 130+ users and 160+ devices, ensuring day-to-day IT operations run smoothly with minimal disruption to the business.

This role is highly autonomous and requires someone who can take full ownership of onsite IT needs—ranging from standard PC troubleshooting and hardware replacements to resolving conference room or connectivity issues as they arise. The technician will be expected to prioritize effectively within a fast-paced manufacturing environment, where uptime and production continuity are critical. The individual will collaborate closely with two remote IT team members based out of Salem, leveraging them for escalation support, troubleshooting guidance, and knowledge sharing while remaining the face of IT onsite.
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