Level 3 IT Technical Specialist

As a Level 3 IT Technical Specialist, you are a senior hands‑on member of Abano’s IT team, working with colleagues across Australia and New Zealand. Your core focus is modern device management - provisioning and deploying end‑user devices through Microsoft Intune and supporting the daily tasks that keep our fleet current and compliant. You will also act as an escalation point for complex Service Desk incidents, troubleshooting across endpoints, identity, Microsoft 365, networking, and printing in a Level 3 capacity.

Key responsibilities

Modern Device Management:

• Administer and improve Microsoft Intune and Autopilot for Windows
• Build, test, and maintain configuration profiles, compliance policies, conditional access, and app deployments.
• Manage Entra ID–joined and hybrid‑joined devices.
• Maintain update rings, driver/firmware updates, and security baselines.
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