Linux Technical Support Engineer (Based in Mexico)

Virtuozzo - one of the most perspective technology companies in the world. We are a private, profitable and rapidly growing global software company with a startup spirit. Virtuozzo delivers a virtual infrastructure platform that enables service providers and enterprises to leverage containers, virtual machines, and software-defined storage with backups, image management, and automation tools — all in a single solution.
**Responsibilities**:
- Coordination, evaluation, sorting out and solving reported customer problems ensuring customer satisfaction
- Performing analysis and evaluations of technical performance and reliability of products, systems and services
- Maintenance of internal and external knowledgebase on company’s products and troubleshooting procedures
- Adhering to defined standards and measures for quality and customer satisfaction requirements and providing feedback according to SLAs
**Requirements**:
- Desire to grow as an IT professional with a focu...