Lm211: Dedicated Customer Care Representative Senior (Cuautitlán)

Responsibilities

• Bookings
• Customer Support
• Dedicated Account Desk Enquiries (Ad Hoc)
• Relationship Management
• Tracking & Monitoring Solutions (Including Prevention)
• Dedicated Customer Support
• Account Creation
• Process Onboarding
• Customer Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Tracking Customer Relationship Management

The role involves online and telephone contact with external/internal customers within the functional area and completing any related administration.

Qualifications

• Interpersonal skills
• Written & verbal communication skills
• Team working skills
• Microsoft Office & PC skills
• Problem solving skills – High School diploma
• S...