Lodge general manager

Duties Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction. Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies. Oversee daily operations, including reservations, check‑in/check‑out procedures, and maintenance. Ensure the lodge's facilities, grounds, and accommodations are clean, well‑maintained, and up to standard. Manage the lodge's budget, track revenue, and ensure profitability. Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination. Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns. Implement marketing and sales strategies to attract guests and increase occupancy. Address any issues or problems that arise, providing prompt and effective solutions. Requirements Grade 12 A formal hospitality qualification At least 3 years’ experience running a Game Lodge at 4 / 5* level. Stock control skills Staff management s...