Logistics and Vendor Management Lead

Operations Manager

Ground Operations, Vendor Coordination & Logistics

Role Purpose

This role owns the execution layer of the business.
You are responsible for ensuring that what is sold and designed is delivered on the ground calmly, precisely, and without surprises. This is a leadership role with accountability for systems, vendors, and people.

Key Responsibilities

Operations & Delivery
Own ground operations across destinations
Manage vendors, contracts, confirmations, and timelines
Ensure logistics for bespoke and group travel run as planned
Anticipate risks and resolve issues before escalation
Maintain clean operational documentation and checklists

Vendor Leadership
Build and maintain strong, reliable vendor relationships
Set clear expectations and service standards
Hold partners accountable to agreed deliverables
Evaluate and improve vendor performance over time

Team Leadership
Lead and ...