Long-term Complaints Handling & Claims Resolution Agent

Long-term Complaints Handling & Claims Resolution Agent (x2)

Role Description

Complaints handling and claims resolution, including support of the Customer Service mailbox.

A Long-Term Complaints & Claims Resolution Agent manages and resolves complex, escalated, and aged customer complaints and claims, ensuring fair and timely outcomes. 

Key Responsibilities

The role involves detailed investigation, root cause analysis, and collaboration with internal stakeholders, while maintaining compliance with regulatory standards and delivering a positive customer experience.

The Long-Term Complaints & Claims Resolution Agent is responsible for managing and resolving complex, escalated, and aged customer complaints and claims from start to finish. 

This role requires conducting detailed investigations, identifying root causes, and working closely with internal departments to ensure f...