Long-term Insurance Dispute Resolution Technical Lead | Sandton

Ourclient is seeking a seasoned professional to act as a senior representative for our client’s long-term insurance division, engaging with various Ombudsman offices and regulatory authorities. This role focuses on alternative dispute resolution, providing expert guidance on legal and risk management matters to internal stakeholders. The successful candidate will play a key role in ensuring effective, compliant responses to client concerns and maintaining positive industry relationships.

Key Responsibilities:

• Actively support our client’s culture-building and transformation initiatives, including staff engagement activities and surveys.
• Participate in corporate social responsibility programs to advance business objectives.
• Identify and recommend process, system, and policy improvements, supporting the rollout of new practices.
• Ensure all complaints are accurately logged in the CRM database, providing a clear reference for tracking ...