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LTL Customer Service Assistant

Bison Transport · Mississauga, Ontario, Canada

Location
Mississauga
Job Type
Full time
Posted
July 07, 2026

Job Description

The LTL Customer Service Assistant (CSA) plays a key role in supporting the day-to-day coordination of freight movement within an assigned region. Responsibilities include customer communication, appointment scheduling, shipment tracing, order entry, and administrative support. Working closely with customers and internal teams, the CSA helps ensure freight is managed efficiently while delivering a high level of customer service.

Specific Responsibilities include:

  • Respond to customer inquiries and provide timely updates on shipment status, delays, returns, OS&D, and delivery appointments.
  • Schedule, confirm, and maintain pickup and delivery appointments within established timelines.
  • Coordinate with Operations, Warehouse teams, and Regional Coordinators to support efficient freight movement and delivery consolidation opportunities.
  • Build and maintain positive relationships with customers, shippers, and consignees.
  • Prepare and c...

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