Luxury Guest Experience Supervisor

Rosewood Hotel Group is seeking a Front Desk Supervisor in New Zealand to oversee daily operations and ensure exceptional guest service. The ideal candidate should have at least 2 years of experience in luxury hotels and hold a Higher Diploma in Hotel Management.

You will manage the Front Desk team, handle guest inquiries and complaints, and ensure staff familiarity with hotel products and services. Strong communication skills in English and Chinese are essential. This position offers a dynamic work environment committed to delivering excellence.