Location
London
Job Type
Full-time
Posted
November 30, 2022
Job Description
What You'll Do
As a Mac technical advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing macOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive.
You’ll be the first line of support for global Cisco employees. Main responsibilities include the following: * Engage global Cisco employees via chat and phone to support technical issues on their Mac.
Issues such as: * MacOS upgrades and initial setup * Authentication and password reset * Network connectivity and VPN * Mobile Device Management (MDM) enrollment * Installation, troubleshooting and use of an array of macOS applications * Facilitate hardware repair * Thoroughly document the support engagement * Monitor issue trends to report through team leadership * Be an advocate for the Mac, sharing tips and tricks * Stay up to ...
You’ll be the first line of support for global Cisco employees. Main responsibilities include the following: * Engage global Cisco employees via chat and phone to support technical issues on their Mac.
Issues such as: * MacOS upgrades and initial setup * Authentication and password reset * Network connectivity and VPN * Mobile Device Management (MDM) enrollment * Installation, troubleshooting and use of an array of macOS applications * Facilitate hardware repair * Thoroughly document the support engagement * Monitor issue trends to report through team leadership * Be an advocate for the Mac, sharing tips and tricks * Stay up to ...