Madrid Eci Serrano_client Advisor Pt 32h (Santander)

Role Overview

Client Advisor (part‑time, 32 hours per week) at Etro boutique in Madrid, Eci Serrano.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating excellent knowledge of the products as well as Etro history and heritage.
• Assist customers accordingly with Etro selling ceremony.
• Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
• Ensure the achievement of the store goals, enhancing and developing the business.
• Build and strengthen relationships with customers by developing CRM strategies.
• Establish good group dynamics through efficient communication.
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines.
• Help ensure product replenishment and physical in...