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Major Incident Manager

TEKsystems · London, England, United Kingdom

Location
London
Job Type
Full-time
Posted
June 23, 2026

Job Description

A leading Investment bank are hiring a Contractor (VP-level) Major Incident Manager to lead the end-to-end management of high-severity technology incidents across complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross technology recovery and influence decisions that that have a direct impact on operational stability

Key Responsibilities:

Incident Command and Service Restoration

  • Lead and coordinate Major Incidents across infrastructure, application, middleware, cloud, EUC, network, identity, data and third parties.
  • Establish incident command structure (team roles, bridge calls, comms structure), ensure clear ownership, decision-making and rapid triage.
  • Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies
  • Maintain operation discipline: timelines, actions, risks, and decisions are...

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