Major Incident Manager — ServiceNow

Stefanini Latam Digital is a global leader in technology services, specializing in high-impact nearshoring solutions. We connect world‑class talent in Latin America with leading enterprises across North America, delivering scalable and cost‑effective digital transformation services.

About the Role

We are looking for a Major Incident Manager with strong ServiceNow experience to lead the timely restoration of IT services during major and high‑impact incidents. The ideal candidate will have experience coordinating P1/P2 incident responses, leading war rooms, managing stakeholder communication, and ensuring accurate documentation throughout the incident lifecycle.

Key Responsibilities

• Act as the primary Incident Controller for P1 and P2 major incidents.
• Lead incident bridges and war room calls, ensuring clear ownership of actions and next steps.
• Create, update, and close incident records in ServiceNow.
• Ensure acc...