Managed Services NOC Engineer

Job Description

Network Operations Center

Responsibilities

• Be part of a dynamic and supportive Network Operation Center team that celebrates successes by serving customers around the globe.
• Be the first responder to network incidents by applying problem solving skills to maximize system uptime and to create positive customer experience.
• Provide clear, concise verbal and written communication with end customers via telephone and email from various cultural backgrounds.
• Proactively monitor customer telecommunications systems in real time by leveraging AI tools to ensure maximum system availability.
• Research and develop solutions for common problems.
• Create and update knowledge articles for team sharing and enhancing technical knowledge.
• Collaborate with cross-functional teams globally on customer service requests and incident resolution.
• Bring a fresh perspective to identify and ...