Manager, Business Operations

Job Summary:
The Manager, Business Operations serves as the operational backbone of the Professional Services (PS) organization at CentralSquare Technologies. This role bridges executive-level strategic initiatives—including the Services Transformation program and ELT readouts—with the day-to-day operational functions that keep delivery moving: approvals, reporting, team management, process improvement, and compliance. CentralSquare delivers mission-critical software to government and public safety clients, and this role ensures PS operates with the rigor, data integrity, and process standardization required to support public sector agencies across North America.


Job Duties Include:
Team Leadership & Management
• Lead and develop the Resource Planning team.
• Own hiring, performance management, goal-setting, and professional development for the team.

Resource Planning & Capacity Management
• Oversee the Resource Planner team responsible for cap...