Location
dubai
Job Type
Full-time
Posted
June 20, 2026
Job Description
Job Summary:
- Efficiently lead the Contact Centre’s team to continuously improve Customer Service & Production through consistent delivery of superior customer experience.
- Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP’s and Department Objectives.
Job Accountabilities:
- Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
- Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
- Training & Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
- Updating team members on Process changes, new product release & system changes.
- Ensure c...