Manager- Client Services

Overview

The Manager Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing a high level of customer service to new and existing clients.

The Manager Client Services will be embedded with the Sales Team; however they are independent from the Sales function and are managed by the Head of Elite Client Support to ensure standardisation of services rendered to the front line across all Manager Client Services. The role is also to convey to the Quality Assurance Team process‑gap opportunities to reduce turnaround time, increase efficiency, reduce errors and enhance controls.

This is a fast‑paced, office‑based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.

Key Responsibilities

• Be a highly motivated individual with good interpersonal and communication skills (multilingual being an advantage) ...