Job Description
JOB TITLE : Manager, Collections
DEPARTMENT : Collections
LOCATION : Klang
JOB SCOPE:
Lead and oversee the collection team, ensuring optimal recovery performance across all delinquency buckets. Drive collection strategies, manage team performance, and ensure compliance with the Hire Purchase Act 1967, and all applicable regulations governing debt recovery for used car hire purchase financing.
PRIMARY DUTIES/RESPONSIBILITIES:
● Lead end-to-end collection operations covering early-stage delinquency, late-stage recovery, repossession, legal action, and bad debt management.
● Develop and implement collection strategies to achieve monthly and quarterly recovery targets, including cure rate improvement and arrears reduction.
● Manage and mentor a team of Senior Executives and Executives, setting KPIs, conducting performance revie...