Job Description
Overview
The Creative Services Manager’s primary role is to find solutions internally. Working across regions and with all stakeholders, they maintain an overview of the capacity and utilization of each creative resource. The responsibility includes but is not limited to ensuring the agency runs efficiently as a profit centre and that no client deadlines are missed.
Keeping the focus on quality, people, process, and profitability, the CSM must ensure the smooth running of all agency activities by resolving key production/workflow issues, whilst working with senior management to define optimum resources and processes that underpin the agency’s success.
The CSM optimizes the use of creative resources on all assigned accounts, forecasting staffing needs based on annual or quarterly work‑back plans from Business Leads, and generating a capacity plan. They partner with the Business Director to understand ongoing assignment changes, manage creative workflow, a...