Job Description
Description
What You’ll Do
We are seeking a Manager of Data Analytics to enhance our customer insights function within a fast-growing SaaS payroll company. This role will be responsible for transforming data into actionable insights to drive improvement opportunities, improve customer retention, and drive upsell revenue.
The ideal candidate combines strong technical expertise (SQL, data modeling, BI tools) with a deep understanding of SaaS metrics and customer lifecycle dynamics. This leader will build predictive models, define customer health scoring, and partner cross-functionally to drive measurable business impact.
This role sits at the center of our growth strategy. By identifying why customers leave—and enabling the business to act early—you will directly impact retention, expansion, and long-term revenue.
What Success Looks Like (First 6–12 Months)
A clear, trusted definition of churn and retention across t...