Manager, Customer Experience Transformation

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
 

Are you passionate about creating exceptional customer experiences and driving meaningful change? As theManager, Customer Experience (CX) Transformation,you'llhelp shape and deliver BCAA’s customer experience vision byidentifyingopportunities to simplify, modernize, and enhance how customers and team members interact with us. Using customer insights, data, and emerging technologies,you’llpartner across the organization to lead impactful initiatives that improve experiences, reduce friction, and deliver measurable value.