Manager, Customer Success - Hybrid

**About the Role:**

The Manager, Customer Success is responsible for leading a specialized team of professionals on the CT Corporate Staffing Team supporting independent director, trustee, and contract agency appointments. This role oversees service delivery, operational performance, and client experience across high-touch, complex engagements that are critical to corporate governance and compliance.

This role will involve building strong customer relationships, promoting product adoption, and driving customer loyalty through strategic initiatives.

**Responsibilities**

+ Manage a team of Customer Success professionals, ensuring their daily activities align with departmental goals.
+ Oversee end-to-end execution of independent director, trustee, and contract agency appointments
+ Ensure appropriate cross-training and capacity planning to maintain service continuity
+ Establish and track key performance indicators (KPIs) aligned to team and or...