Location
Paris
Job Type
full-time
Posted
June 18, 2026
Job Description
Job Description
AI is transforming Customer Experience (omnichannel journeys, CRM, Voice of Customer, AI-augmented CX) and the Employee Experience of client-facing staff. This role is aimed at an experienced CX & AI Manager, capable of operating across engagement leadership, AI-driven transformation, and business development.
YOUR MISSIONS
As a CX & AI Manager (M/F), you operate with full autonomy across three pillars: engagement leadership, AI-driven transformation, and business development.
Engagement leadership & Delivery:
- CX Strategy & Journeys: design and optimise omnichannel customer journeys (e-commerce, retail, customer relations)
- CRM & VoC Ecosystem: lead CRM transformation projects and implement Voice of Customer frameworks to drive real-time satisfaction monitoring
- Project Direction: scope challenges, manage budgets, and ensure deliverable quality for business and marketing leaders...