Manager, CX Operations & Digital Communications

The Energy Market Authority (EMA) in Singapore is looking for a service-oriented individual to enhance customer experience operations. You will oversee the outsourced contact centre while driving service improvement initiatives. The role demands someone with at least 3 years in customer service or case management, analytical abilities, and strong communication skills.

Join us to engage in a transformative journey towards a clean energy future while enjoying a culture of innovation and extensive benefits.