Location
dubai
Job Type
Full-time
Posted
July 05, 2026
Job Description
Manager - CX Retention Strategy
Location: Dubai, United Arab Emirates
Industry: Internet – Strategy/Planning (Full‑time)
Job Snapshot
Role: Manager - CX Retention Strategy
Experience: 5 years
Overview
Manager – CX Retention Strategy in Dubai is an Internet industry position focusing on customer retention analysis, compensation performance, behavioral insights, and data‑driven CX policy improvement. The role supports talabat's regional CX teams and local markets by turning customer data into clear recommendations that improve retention, reduce inefficiencies, and protect policy integrity.
Key Responsibilities
- Analyze customer behavior patterns across regions and segments to support CX Operations and Policy decisions.
- Monitor compensation usage, redemption trends, refund behavior, eligibility patterns, and potential misuse indicators.
- Identify anomalies, abuse patterns, cost inefficiencies, an...