Manager - EDMS & BPM Support, Velocity Support

As the Manager - EDMS & BPM Support, you will oversee production support, managing a team to deliver efficient and reliable digital platform and Velocity application performance. Your expertise will be key in collaborating with development teams, implementing best practices, and driving continuous improvement. This role is vital for maintaining our business operations' integrity and client satisfaction.

Responsibilities

• Lead and mentor a team of EDMS & BPM support specialists, fostering a collaborative and high-performing environment.
• Ensure timely resolution of production issues, prioritizing and managing resources effectively.
• Collaborate closely with development teams to identify and resolve system-related challenges, enhancing overall performance.
• Implement robust monitoring systems for proactive issue detection and efficient resolution.
• Document and communicate system changes, keeping stakeholders informed and a...