Manager, EEMEA Customer Success Enablement, Services

Title: Customer Success Operations & Enablement Manager

As a key member of Mastercard’s Services Customer Success team, you will shape how our network products are introduced to the market, ensuring best‑in‑class readiness and customer experience. You will collaborate with Product, Value Enablement, Marketing and other partners to develop frameworks, tools and insights to support a consistent, high‑impact customer journey.

• Collaborate with Product teams to determine product scope for Customer Success based on business opportunity, personas and engagement model.
• Participate in the product launch process, deciding how Customer Success should contribute, anticipating capacity needs and representing the customer perspective.
• Prepare launch materials (personas, use cases, pitch decks, demos, FAQs, training) and enable CSMs through the launch phase (hyper‑care) and into steady‑state operations.
• Ser...