Manager, Helpdesk Support

About this role

We are recruiting for a Helpdesk Support Manager to join our Burnaby Head office.

Lead and manage the helpdesk support team in delivering exceptional technical support to internal users. This role is responsible for overseeing daily help desk operations, managing a team, and ensuring timely resolution of IT issues to maintain business continuity and user satisfaction.

Your responsibilities

• Conduct regular 1:1 meetings with direct reports to provide coaching, feedback, and mentorship for development support of IT support technicians
• Proactively initiate conversations with team members for regular guidance, coaching and performance feedback to help team members grow professionally and improve service delivery
• Conduct one-on-one meetings, performance reviews, and development planning sessions for team members
• Foster a visible, collaborative and inclusive team environment that encourages c...