Manager, IT Infrastructure & Service Management

Job Purpose Manage the delivery of regional IT infrastructure and service management operations, ensuring stability, uptime, and resilience of IT solutions. Drive implementation of global standards and strategies at the regional level, contributing to efficient, standardised IT service delivery and leveraging modern technologies for scalability and performance. Scope
Regional Telecoms Services Regional End User Services and Collaboration Services Regional IAM Services Regional IT Service Management cost monitoring Regional Service Level Management Regional Infrastructure Provisioning Regional Asset Management
Responsibilities Service Delivery Support
Drive regional IT infrastructure services and service management processes. Lead the regional implementation and ongoing enhancement of service management policies and processes, including Change, Incident, Problem, and Service Lifecycle Management Implement a structured process for managing production changes in the region, ensur...