Manager - Managed Services

Position Overview

As a Manager in Managed Services, you will be responsible for driving team metrics including utilization, revenue, project management, along with client satisfaction and delivery efficiency. This person will provide leadership, mentoring, and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans. Being a resource for escalations, participating in client committees, as well as cross departmental communication will be other key functions in this role.

Responsibilities

• Managing PTO to ensure coverage and continuity of service delivery.
• Build & maintain strong relationships with internal and external stakeholders.
• Being a resource for escalations, participating in client groups, as well as cross‑departmental communication.
• Accurate and timely collection, data processing, and reviewing of financial ...