Manager, Member Recovery at Vancity

Join Vancity as a Manager focused on Special Accounts & Member Recovery to redefine collections with a member-first approach. Emphasize strategic thinking and compassionate solutions.
In this pivotal role at Vancity's Vancouver headquarters, you will lead a team dedicated to navigating financial challenges. Your extensive experience in collections and credit risk will enhance our inclusive, forward-thinking recovery strategies. Focus on delivering equitable solutions that strengthen member relationships and foster financial stability.
Key Responsibilities:
• Drive accountability and trust within the team
• Implement modernized tools and workflows in recovery
• Identify trends for better recovery strategies
• Balance compliance with organizational goals
• Support members through proactive intervention
Requirements:
• Post-secondary education in relevant fields
• 7+ years in credit recovery environments
• In-depth knowledge of credit risk and collections<...