Manager of Customer Success (Barcelona)

About the role

We are looking for an experienced Manager of Customer Success to lead our Long Tail team and drive measurable impact on Net Revenue Retention (NRR) across our Tier 3 segment.

Your missions

• Lead, coach, and develop a team of 5 Customer Success Specialists managing Tier 3 accounts, fostering a culture of accountability, customer‑centricity, and continuous improvement.
• Drive the transformation from a reactive retention model to a proactive Customer Success approach by implementing data‑driven churn prevention strategies and identifying customer risks early.
• Own and drive Net Revenue Retention (NRR) targets for the Tier 3 segment, continuously improving retention outcomes and reducing churn.
• Monitor and leverage customer health signals, including product usage, engagement, support interactions, and NPS, to proactively manage account risk.
• Conduct regular 1:1s, performance reviews, and coaching sessions t...