Manager, operations controls and governance

About the role

The Canada Operations 1st line Risk and Controls team is seeking an enthusiastic, organized and analytical individual as the Manager, Operations Control & Governance who will represent Canada Operations in execution of the core components of its Operational Risk Management Framework. The successful candidate will be a highly motivated, self-driven and passionate professional who has solid knowledge and experience of Manulife’s Operations in one or more of these areas—Insurance, Affinity, Group Benefits Plan Sponsor Services, Contact Centres—and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables.

This role will provide a dedicated focus on identifying, capturing and articulating key risks. Success will require high degree of facilitation, collaboration, interviewing, influencing skills and close collaboration with business and functional...