Manager, Operations, Guest Experience

Reporting to the Director of Guest Experience, the Guest Experience Manager is responsible for overseeing work teams to ensure smooth operations. They mainly perform management activities related to optimizing the guest experience. They ensure administrative follow-ups, manage and supervise the work of their team, and maintain positive relationships with clients. They focus on the continuous improvement of processes and the development of their team.

What You’ll Do

• Contribute to the development of organizational standards in customer experience;
• Ensure clients enjoy an impeccable spa experience, in line with brand standards;
• Follow up on customer complaints and resolve them satisfactorily;
• Contribute to improving existing procedures;
• Guide teams and support their development;
• Oversee the opening and closing activities of the site, ensuring cleanliness and safety;
• Complete relevant operational repo...