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Manager - Operations ROI

MRO · Pune, Maharashtra, India

Location
Pune
Job Type
Full Time
Posted
June 06, 2026

Job Description

The Manager – Operations ROI will oversee and drive the performance of the ROI Operations department, providing strategic leadership and guidance to Supervisors and Associates. This role requires a leader with deep expertise in US Healthcare operations, process standardization, and team development. The manager will be accountable for ensuring compliance, delivering high quality services, enhancing process efficiency, strengthening team capabilities, and fostering strong stakeholder management.

Key Responsibilities

  • Operations Oversight: Manage daily operations of ROI Operations team, ensuring adherence to service level agreements (SLAs) and performance targets.

  • Team Leadership: Lead, mentor, and motivate ROI operations teams of approximately to FTEs, fostering a positive and productive work environment.

  • Client/Onshore Management: Collaborate with client and onshore leadership and ensure effective communicatio...

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